Question 1

Why do I get an error when I try to create a PDF report in Linux ?

Accepted Answer

Linux distributions vary in the the set of packages installed by default.  For certain Linux distros you must manually add packages needed by the report generators.

Question 2

Why do I get an error when I try to create a PDF report on my Mac ?

Accepted Answer

The PDF generator in Venari requires GDI Plus to be installed on the Mac.

Question 3

What do I do if the automatic login from simple credentials does not work?

Accepted Answer

Sometimes auto-login cannot infer the steps needed to complete a login.  Applications may have complex login sequences that require more than just username and password or where the navigation to the login form is not obvious.  In these cases, you can create a login workflow manually and configure the job template to use this new workflow.

Question 4

What do I do if the application I want to scan uses MFA ?

Accepted Answer

Check the 'Interactive Login' box when creating the application workspace.  Alternatively, edit the job template by opening the 'Start' tab and checking the 'Interactive Login' box.  Start the scan and wait for a popup dialog with a 'Browse' button.  Click the button and when the browser opens, login manually and then close the browser and click the 'Stop' button.  The scan engine will harvest the login state data from the browser and initialize the internal login manager and start the scan.

Question Categories

General

Authentication